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Transparency portal
We provide you with all the information about GF Hoteles
Institutional
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General information
GF Hoteles is the commercial brand of the Grupo Fedola hotel chain, a Tenerife company with 100% Canarian capital, based on a job well done, on the value of people and on the certainty that good results are the product of good decisions.
Four of its five establishments are located in Costa Adeje, one of the best tourist areas in Spain. With more than 3,100 hotel beds, GF Hoteles has become one of the most important hotel groups in the Canary Islands. -
Regulations applicable to the entity
Transparency:
Regional: Law 12/2024, of December 26, on transparency and access to public information.
State: Law 19/2013, of December 9, on transparency, access to public information and good governance.
More information from the Transparency Commissioner of the Canary Islands.
Statutes:
Costa Adeje Statute
Santonel Farms Statute
Felahotel Statute
Isabel Statute
Regulations applicable to the entity
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Information relating to the activity carried out by the entity
THE HOTELS
GF VICTORY
Five-star luxury hotel. Opened in 2018, it is the newest hotel in the chain. It has 242 suites, and is a differentiated accommodation offering leisure and relaxation alternatives for each family member. Thirty thousand square meters in which different areas have been designed; some dedicated to health and wellness treatments and others focused on family entertainment. 90% of its energy consumption comes from renewable sources.
GF GRAND COAST ADEJE
Five-star establishment with 457 rooms. Opened in 2001, like GF Victoria, the complex has been identified with innovation and respect for the environment. It is a benchmark for the implementation of sustainable measures in hotels in the Canary Islands.
GF FAÑABÉ
Four-star hotel with 413 rooms. It was the first hotel that the group opened in Costa Adeje in 1994 and was renovated in 2004. At the time, it was the private building on the islands with the largest investment in solar thermal energy installations.
GF ISABEL
Built in 2001 and acquired from the RIU chain in 2009, the following year most of its facilities were renovated and it consists of 384 accommodation units distributed in apartments, bungalows and villas with Canarian neocolonial-inspired architecture.
GF NOELIA
This is a three-star hotel located in the centre of Puerto de la Cruz. It was built in 1970 and its facilities and equipment were renovated and modernised in 2004. It has 106 rooms.
GF Hoteles' core business is the rental of holiday accommodation units as a tourist services operation. In addition, other relevant areas of activity are:
• Wedding and event planning
• Marketing your services through direct sales
• Development of promotional marketing activities
The customer segment to which they direct their activity is mainly a European tourist profile, especially British, of middle-high age. They also target families, couples and groups. The relationship with these audiences is carried out through:
• Reception staff
• Public relations area of each of the hotels
• Customer service
• Surveys and participation in social networks
As an internal client, its employees are also an important asset for the chain. In fact, human capital is one of its key resources, along with its commitment to technology and quality in its facilities and accommodation units.
GF Hoteles' products and services are distributed through direct sales via the web, travel agencies, OTAs, contracting through tour operations and participation in fairs and tourism events.
What makes the chain different is its quality and excellence in the provision of services, its experience, its commitment to sustainability , its privileged location in the Costa Adeje area, the proximity and trust it offers its customers and the variety of products and services.
GF Hoteles' key partners are the rest of the Fedola Group companies, tour operators, OTAs, suppliers, other hotels in the area and also the Public Administrations of the Autonomous Community of the Canary Islands.
Organization
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Organization with updated information as of May 7, 2024
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Profile and professional career of the heads of the different bodies
GENERAL DIRECTOR OF GF HOTELS
Victoria López Fuentes
Victoria López Fuentes is the president of Grupo Fedola. She currently leads a seven-member board of directors, four of whom are children of Fernando López Arvelo, the corporation's founder and current Honorary President.
With a degree in Business Administration and a Master's in Tourism Business Management from the ULL, Victoria has completed various expert courses in Children's and Tourism Sales and Marketing from the Instituto de Empresa in Madrid.
As soon as he graduated, he wanted to develop the entrepreneurial DNA inherited and passed down from his father. At 25, he opened his first business, where he learned everything necessary to manage a small business and understand entrepreneur-customer relationships. In 2000, he decided to join the Fedola Group, a step that is part of the company's strategic vision of involving the second generation in its management bodies.
Victoria's entry into the group was discreet. She decided to take on minor responsibilities in order to gain a deeper understanding of the structure of a group that, at the beginning of the new century, was beginning to grow to 190 people and two hotels.
With the construction of the current GF Gran Costa Adeje in 2001, the Fedola Group's Board of Directors was created. Victoria became a director of the company's highest management body, along with her siblings.
Responsibilities changed, and in 2005, he began to take on a more executive role, assuming the position of general manager of GF Hoteles, the group's hotel chain. Today, he has five hotels, four of which are located in the south of Tenerife: GF Victoria 5* GL, GF Gran Costa Adeje, GF Isabel, and GF Fañabé. The chain completes its accommodation offering with the GF Noelia, located in Puerto de la Cruz.
Also under his leadership, brands were created to offer new offerings to the hospitality market: Priceformes, specializing in household goods and food for the HORECA sector; Pricemesa, a professional uniform brand; and Camulse, focused on beauty salons, aesthetics centers, and hotel bazaars.
The way it has generated wealth for over 65 years has led the Fedola Group to be recognized with various prestigious awards. All of them mention the credibility conveyed by Honorary President Fernando López to his family, employees, and society at large.
Victoria López's profile has not gone unnoticed by the islands' leading business institutions. She currently serves as vice president of the Southern Zone of the Hotel and Non-Hotel Association of the province of Santa Cruz de Tenerife, Ashotel. She is also a board member of the Association for Progress and Management (APD) of the Canary Islands. Victoria López is the 2021 Caixabank Businesswoman Award winner in the Canary Islands.
According to Law 12-2014, it is not mandatory to report the remuneration of executives who do not belong to public entities.
Economic-Financial
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2020
Costa Adeje
Annual accounts Costa Adeje Gran Hotel, SL
Santonel Farms
Annual accounts of Santonel Farms
Felahotel
Annual accounts Felahotel, SLU
Isabel Family
Annual accounts Isabel Family Hotel, SLU
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2021
Costa Adeje
Annual accounts Costa Adeje Gran Hotel, SL
Santonel Farms
Annual accounts of Santonel Farms
Felahotel
Annual accounts Felahotel, SLU
Isabel Family
Annual accounts Isabel Family Hotel, SLU
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2022
Costa Adeje
Annual accounts Costa Adeje Gran Hotel, SL
Santonel Farms
Annual accounts of Santonel Farms
Felahotel
Annual accounts Felahotel, SLU
Isabel Family
Annual accounts Isabel Family Hotel, SLU
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2023
Costa Adeje
Annual accounts Costa Adeje Gran Hotel, SL
Average payment periods Costa Adeje Gran Hotel, SL
Santonel Farms
Annual accounts of Santonel Farms
Santonel average payment periods
Felahotel
Annual accounts Felahotel, SLU
Average payment periods Felahotel, SLU
Isabel Family
Annual accounts Isabel Family Hotel, SLU
Average payment periods Isabel Family Hotel, SLU -
2024
Costa Adeje
Annual accounts of Costa Adeje Gran Hotel, SL
Average payment periods Costa Adeje Gran Hotel, SL
Santonel Farms
Annual accounts of Santonel Holdings
Average payment periods Santonel
Felahotel
Annual accounts of Felahotel, SLU
Average payment periods Felahotel, SLU
Isabel Family
Annual accounts of Isabel Family Hotel, SLU
Average payment periods Isabel Family Hotel, SLU
Contracts and agreements
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2021
None of the GF Hoteles companies have signed any agreements with the public administration during 2021.
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2022
• None of the GF Hoteles companies have signed any agreement or contract with the public administration during 2022.
• Fedola Group has not signed any agreement or contract with the public administration during 2022. -
2023
None of the GF Hoteles companies have signed any agreements or contracts with the public administration during 2023.
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2024
None of the GF Hoteles companies have signed any agreements or contracts with the public administration during 2024.
Grants and subsidies
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2021
Costa Adeje
Grants and subsidies Costa Adeje
Isabel Family
Isabel Family Grants and Subsidies
Felahotel
Felahotel grants and subsidies
Santonel Farms
Santonel grants and subsidies
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2022
Costa Adeje
Grants and subsidies Costa Adeje
Isabel Family
Isabel Family Grants and Subsidies
Felahotel
Felahotel grants and subsidies
Santonel Farms
Santonel grants and subsidies
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2023
Costa Adeje
Grants and subsidies Costa Adeje
Isabel Family
Isabel Family Grants and Subsidies
Felahotel
Felahotel grants and subsidies
Santonel Farms
Santonel grants and subsidies
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2024
Costa Adeje
Grants and subsidies Costa Adeje
Isabel Family
Isabel Family Grants and Subsidies
Felahotel
Felahotel grants and subsidies
Santonel Farms
Santonel grants and subsidies
Policies and code of ethics
- Ethical code
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Policies
Fedola Group's fiscal and tax policy
Fedola Group's anti-corruption policy
Fedola Group political party policy
Fedola Group Gift Policy
Regulations of the Fedola Group's whistleblowing channel
Sign
Confidentiality commitment and security measures of the Fedola Group for staff, interns, trainees, and collaborators
Fedola Group's conflict of interest policy
Internal regulations of the hotel establishment
Child protection policy
Human rights policy
Digital Disconnection Policy
Fedola Group's Code of Good Governance
Decalogue of conduct
CSV (Compliance Software Value) Policy
Competition Policy
Harassment protocols
RAT processing activity record
Internal Regulations of GF Hotels -
Sustainability
GF Hoteles gives sustainability its true strategic dimension within global resource management. We are convinced that corporate health can only be achieved if we strike a balance between economic, social, and environmental results.
Our corporate culture is aligned with the Sustainable Development Goals, as well as the SDGs promoted by the UN Global Compact. All hotels in the chain are signatory partners of the compact.
Environmental sustainability
In recent years, GF Hoteles has successfully steered its business management toward a more environmentally conscious approach. We promote actions to reduce our CO2 impact, participate in environmental promotion and outreach programs, and seek partnerships with NGOs, companies, and institutions that share a shared vision of respecting the planet.
Social Sustainability
As an essential part of our corporate social responsibility, we actively and voluntarily engage in the society where we live and work.
Economic sustainability
Sustainability also involves accessing economic and financial resources while maintaining independent decision-making. Another strategic and sustainable vision of the Group is its determination to remain present in the three major economic sectors.
Gf Hotels' Purposes
With the environment, the people, and the organization, we acquire a series of objectives for each stakeholder group.
Employees
• Innovative, participatory and motivating sustainability projects
• Continuing education
• Incentives and recognition
• Immediate information at all levels
• Frameworks for promoting new ideas and projects
Customers
• Adequate information at all times and channels
• Staff at all levels, prepared and trained to be able to report on the sustainability actions carried out
• Innovative and participatory sustainability projects
• Services and products aligned with sustainability
Community
• Reduction of CO2 impact and respect for the environment
• Intervention projects
• Dissemination and training
• Alliances and participatory actions
• Recognition
• Alliances
• Participatory actions
Suppliers
• Recognition
• Alliances
• Participatory actions
Transparency assessment
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2023
Costa Adeje
Results for Costa Adeje Gran Hotel, SL
Santonel Farms
Santonel results
Felahotel
Results of Felahotel, SLU
Isabel Family
Results for Isabel Family Hotel, SLU